Order Management
Cancellation Policy
We understand plans change. Here is how we handle cancellations based on your selected delivery slot.
Refund Timeline
Standard Notice
More than 24 Hours Notice
Refund
90%
Wimbis Wallet
100%
A 10% fee applies for bank refunds to cover processing.
Short Notice
12 to 24 Hours Before
Refund
80%
Wimbis Wallet
100%
Last Minute
Within 12 Hours
0% Refund
At this stage, our chefs have already prepared your order. No refund can be provided.
Non-Cancellable Orders
Same-Day
Orders placed and scheduled for the same day cannot be cancelled.
Midnight Slots
Specialized 12:00 AM delivery orders are final upon placement.
Special Events
Valentine’s, Christmas, and New Year orders are non-refundable.
The Wimbis Wallet Advantage
To avoid cancellation fees entirely, choose to have your refund credited to your Wimbis Wallet. It is instant and valid for any future purchase.
- Natural calamities considered
- Tentative courier dates
- Sole discretion of Wimbis Cakes
- Weather-related delays apply
Need further clarification?